Warranty
Warranty Policy
We take pride in the craftsmanship and quality of our products. Every item purchased directly from Montisca is designed to last and is covered by our Limited Lifetime Warranty against manufacturing defects.
Coverage
Our warranty covers:
- Manufacturer Defects: Issues related to materials or workmanship.
- Lifetime Guarantee: Valid for the product’s useful lifespan under normal use.
However, the warranty does not cover:
- Normal wear and tear from everyday use.
- Damage caused by accidents, misuse, or neglect.
- Products purchased from third-party retailers.
- Items purchased on clearance, at deep discounts, or marked as final sale.
How to Submit a Warranty Claim
- Email us at info@montisca.com with your order number, a detailed description of the issue, and photos of the product.
- Once your claim is reviewed, we’ll guide you through the next steps, which may include repair, replacement, or a refund at our discretion.
Product Care
Proper care ensures the longevity of your Montisca product:
- Leather Goods: Use neutral leather care products and avoid prolonged exposure to sunlight, water, and oils.
- Cleaning: Spot clean with a soft cloth; avoid machine washing or direct heat.